Marketing Associate - Comarketers - your outsourced marketing department

Careers

Marketing Associate | Trainer & QA

Entry level

Contract

32 - 40 hrs/week

Ongoing

Remote

For our South Africa Marketing Operations Team, we are looking for a Marketing Associate | Trainer & Quality Analyst who is passionate, organized and enjoys working with young people in Africa. We are looking for someone with B2B experience who is eager to learn, but also enjoys sharing their knowledge to educate others. You will develop and implement training guides and video tutorials for entry-level and specialist marketers. And you will analyze and assess quality to set the team up for improvement.

Job summary

The Marketing Associate will be responsible for the onboarding, training and quality scores of the our Marketing Operations Team (Ops Team) in South Africa. He/she will assist Comarketers to get the team to perform at quality at speed.

The Ops team supports a wide range of B2B growth marketing activities ranging from account and lead intelligence and list building, SEO, lead generation and nurturing, marketing automation and reporting, etc. This function will support the Ops team in getting familiar with these tasks, being able to perform and check the work on quality and accuracy when executed.

Ideal candidate
The ideal candidate is a hands-on marketer with a roll-up-your-sleeves mentality who can take on a diverse set of activities that fits a high pace startup culture. He/she is a self starter and is autonomous. A driven person with ambition that enjoys digging into a subject matter, researching and learning about it and can then explain it in a simplified manner. A great dose of concentration is required as well as being able to work accurately. You’ll need to have patience but also dare to approach and speak up when necessary.

Tasks & Responsibilities

Your main responsibility is to assure work by the Ops team is delivered at high quality at pace. You will do this by educating and supporting the team on assignments for our clients. This consists of:

1. Training on operational tasks- developing new training guides, adjust current guides, give trainings
2. Practicing – guide the Ops team through practicing new exercises, and ensure they are up to speed within a given timeframe
3. Quality Assurance – Conduct a regular quality control of the work of the Ops team, during and at the end of the exercises. This involves doing a detailed check
4. Analyze & Improve – Constantly analyze where the Ops can improve, where extra support is needed and respond accordingly.

More specifically you will need to:

Training

Develop training guides and video tutorials for our Ops team in South Africa to execute marketing operations tasks
Develop and lead training for new projects/assignments – from training, to practice to perfection
Build training for new client projects In case of any need for refresher training as requested, assess the areas of need and conduct the refresher training to address the problem
Conduct introduction training for all new employees
Source and compile training material independently whilst ensuring it is kept up to date
Support learners during training and collect training data/course feedback for each team
Manage and keep track of learner progress and performance through the learning management system

Analyze and assure the quality of the output of our marketing operations specialists and provide feedback
Compile and send daily, weekly and monthly quality reports
Keep an up-to-date record of individual marketing operations quality performance for use in performance reviews
Be available for any questions from and check ups with the Ops team
Liaise with the Growth Team Lead to ensure that feedback and the identified quality gaps are addressed with the team members
Provide feedback and recommendations on recurring and widespread gaps that should be addressed through the training/refresher trainings
You set standard operating procedures, and continuously improve them based on practice

Required skills & experience

Marketing professional with 1-3 years of experience in marketing
Passion for providing 1:1 support to people with accuracy and empathy
Exceptional attention to detail
Planning, organizing, reporting and analysis skills
Fast learner with the ability to break down complex information into simple concepts
Affinity with developing and maintaining expertise on standard operating procedures and standards
Demonstrated ability to perform well in a highly dynamic and rapidly changing environment
Ability to multitask and work independently, a self starter who takes full ownership
Able to prioritize with tight deadlines in a fast paced environment – it’s more likely we need to slow you down instead of encouraging you to go faster
Enjoys figuring out new things independently, without detailed instructions.
Good communication skills, can explain things clearly and listen & respond to what is needed
Patience, but knows when to speed things up
Ambitious marketing professional, strongly motivated and eager to learn
Strong interpersonal skills
Familiair with, or enjoy learning new tools, such as LinkedIn Sales Navigator, WordPress, Elementor, Marketing Automation (Hubspot), SEMRush, Google Analytics, Google Tag Manager and Data Studio
Fluent in English, written and verbal, including a strong grasp of English grammar
Alignment with our mission, to provide opportunity to talent from underprivileged backgrounds

About Comarketers

Comarketers is the B2B Growth Marketing company to accelerate growth in Europe. We help companies scale fast along The Way to Grow, our battle-tested blueprint to build a predictable opportunity pipeline. Our systematic 3-staged approach strengthens your foundation with a winning value proposition. Generates demand with campaigns and content across multiple channels. Helps to grow anywhere with a scalable infrastructure. We train clients how to apply it, collaborate with them to implement it, or get it done for them entirely. Backed by a growing international community of pre-trained talent in Europe and South Africa. 𝗕𝗲𝗰𝗮𝘂𝘀𝗲 𝗬𝗼𝘂 𝗡𝗲𝘃𝗲𝗿 𝗚𝗿𝗼𝘄 𝗔𝗹𝗼𝗻𝗲.

Our mission is twofold: we empower startups and scaleups to accelerate growth, while providing career opportunities to people across Africa. Our marketing professionals, just based on geography, don’t have the same opportunities. By training exceptional talent on our battle-tested blueprint, we prove that anyone can cross their borders.

For some of our job roles in the Netherlands we work together with Employment Services Partner STIPT who recruits and selects candidates for Comarketers.